Senza Hotels was established in 2015 to provide unforgettable holidays for our guests of our hotels. We are based in Antalya and employ 449 people.
Quality is important to our business because we value our guests. We strive to provide our guests with services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total guests satisfaction and continuous improvement throughout our business:
1. regular gathering and monitoring of customer feedback
2. a customer complaints procedure
3. selection and performance monitoring of suppliers against set criteria
4. training and development for our employees
5. regular audit of our internal processes
6. measurable quality objectives which reflect our business aims
7. management reviews of audit results, customer feedback and complaints
Enjoy a safe holiday with 100% Customer Satisfaction...